Terms of Service

Last updated: 12 May 2026

These Terms of Service (“Terms”) govern your access to and use of the CostCanary service (the “Service”) provided by Eclipt UG (haftungsbeschränkt) (“CostCanary”, “we”, “us”). By installing CostCanary, signing in, or using any part of the Service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

1. Provider

The Service is provided by:

Eclipt UG (haftungsbeschränkt) Kolonnenstr. 8 10827 Berlin Germany

Email: [email protected]

2. The Service

CostCanary is a B2B SaaS product that reads AWS cost and usage data from AWS accounts you connect, generates scheduled and ad-hoc cost reports, and delivers them to Slack channels and other destinations you configure. The features available to you depend on the plan you have selected. We may add, change, or remove features from time to time; we will not materially degrade a feature you actively rely on without notice.

3. Eligibility, Business Use Only, Accounts

Business use only. The Service is offered exclusively to entrepreneurs within the meaning of § 14 BGB — natural or legal persons acting in the exercise of a commercial or independent professional activity — and to legal persons under public law and special funds under public law. The Service is not offered to consumers within the meaning of § 13 BGB. By accepting these Terms, you represent and warrant that you are entering into the contract in your capacity as an entrepreneur and not as a consumer.

If we determine, in our reasonable discretion, that you are using or registered for the Service as a consumer, we may terminate the contract with immediate effect and refund any unused prepaid fees on a pro-rata basis. Statutory rights that consumers retain irrespective of contractual representations remain unaffected.

Account requirements. To use the Service you must:

• be at least 18 years old and have full legal capacity to enter into binding contracts;
• create an account by authenticating through Slack OAuth and, where applicable, completing the workspace install;
• provide accurate registration information and keep it current;
• be responsible for activity that occurs under your account, including by users in your Slack workspace whom you authorize as administrators.

You are responsible for maintaining the security of the credentials used to access your Slack workspace and connected AWS accounts. Notify us promptly at [email protected] if you suspect unauthorized use.

4. AWS Account Connection

To deliver cost reports, you must connect one or more AWS accounts by creating an IAM role in your AWS environment and granting it permission to read Cost Explorer and Organizations data. You agree that:

• you have the authority to grant this access;
• the IAM role configuration is your responsibility, including its trust policy, permissions boundary, and any applicable Service Control Policies;
• we will only assume the role to perform actions necessary to deliver the Service (primarily reading cost and usage data);
• you may revoke access at any time by deleting or modifying the IAM role; doing so will prevent further reports from being generated.

5. Subscription, Fees, and Payment

a) Plans and trial. CostCanary offers paid subscription plans and may offer a free trial. Current pricing and plan details are published at costcanary.com. Trials convert to paid subscriptions at the end of the trial period unless you cancel before the trial ends.

b) Billing. Subscriptions are billed in advance on a monthly or annual basis depending on the plan you select. Payments are processed by Stripe, Inc. Your subscription renews automatically at the end of each billing period unless cancelled in accordance with these Terms.

c) Taxes. Stated prices exclude VAT and other applicable taxes, which will be added where required by law. If you are a business customer in the EU outside Germany with a valid VAT ID, the reverse charge procedure applies.

d) Late payment. If a payment fails or is overdue, we may suspend or restrict access to the Service until the outstanding amount is paid. Statutory rights regarding default interest apply.

e) Price changes. We may adjust pricing for renewal terms by giving you at least 30 days’ notice before the start of the next billing period. If you do not agree, you may cancel before the change takes effect.

6. Cancellation and Termination

You may cancel your subscription at any time through the application or by contacting [email protected]. Cancellation takes effect at the end of the current billing period; we do not refund pre-paid fees except where required by law.

We may terminate your access to the Service for cause if you materially breach these Terms and fail to cure the breach within 14 days after we notify you of the breach in writing (including email). The 14-day cure period does not apply, and we may suspend or terminate immediately, where (i) the breach is incapable of cure, (ii) the breach creates an imminent security, integrity, or legal risk to the Service, other customers, or third parties, (iii) you fail to pay fees that remain overdue more than 14 days after a written reminder, or (iv) the breach involves violation of applicable law or the rights of a third party. Suspension is in addition to, not instead of, termination, and may be used as a less drastic measure during a cure period.

Either party may terminate for cause if the other party becomes insolvent, files for bankruptcy, or ceases operations.

Upon termination, your right to use the Service ends. We will delete your data in accordance with the retention periods set out in our Privacy Policy.

7. Acceptable Use

You agree not to:

• use the Service to violate any law, third-party rights, or AWS or Slack terms of service;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent expressly permitted by mandatory law;
• interfere with or disrupt the integrity, performance, or security of the Service;
• use the Service to send spam, phishing content, or unauthorized communications;
• resell, sublicense, or provide the Service to third parties without our prior written consent.

8. Customer Data

“Customer Data” means the data you and your Slack workspace members submit to or generate through the Service, including AWS cost data we retrieve on your behalf. You retain all rights to your Customer Data. You grant us a non-exclusive, worldwide license to use, store, transmit, and process Customer Data solely to provide and improve the Service and to comply with legal obligations.

We process personal data in accordance with our Privacy Policy. For Customer Data that includes personal data, our Data Processing Agreement is incorporated by reference into these Terms and applies automatically — by accepting these Terms, you also accept the DPA. If you require the DPA in signed paper form or with modifications, contact [email protected].

9. Intellectual Property

The Service, including all software, designs, logos, and documentation, is owned by CostCanary or its licensors and is protected by copyright, trademark, and other laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription term.

Any feedback you provide about the Service is given freely; we may use it without restriction or obligation.

10. Warranty and Disclaimers

We provide the Service with reasonable care and skill. To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted, error-free, or that the cost data we surface is complete or accurate at all times — accuracy depends on the data AWS provides through its APIs.

CostCanary is a reporting tool, not a financial, accounting, or legal advisor. Decisions you make based on the data we surface are your own responsibility.

The statutory warranty rights of consumers under German law remain unaffected.

11. Limitation of Liability

CostCanary is liable without limitation for damages caused by intent or gross negligence, for damages resulting from injury to life, body, or health, and where liability is mandatory under the German Product Liability Act (Produkthaftungsgesetz) or for any guarantee we have given.

In cases of slight negligence, CostCanary is liable only for the breach of a material contractual obligation (i.e. an obligation whose fulfillment is essential to the proper performance of the contract and on the observance of which the other party regularly relies — “Kardinalpflicht”). In such cases, liability is limited to the foreseeable damage typical for this type of contract.

For all other cases of slight negligence, liability is excluded.

The total aggregate liability of CostCanary toward a customer for slightly negligent breaches in any twelve-month period is limited to the greater of (i) the fees paid by that customer to CostCanary in the twelve months preceding the event giving rise to the claim, or (ii) the foreseeable damage typical for this type of contract. Mandatory statutory liability is unaffected.

Nothing in these Terms limits liability that cannot be limited or excluded under applicable mandatory law.

12. Indemnification

To the extent attributable to your fault, you will defend and indemnify CostCanary against third-party claims arising from (a) your violation of these Terms, (b) your violation of applicable law, or (c) your Customer Data infringing the rights of a third party. This obligation applies only if (i) we notify you of the claim in writing without undue delay after becoming aware of it, (ii) we allow you, at your election, to assume sole control of the defense and settlement of the claim with counsel of your choice (subject to our right to participate at our own expense), and (iii) we provide reasonable cooperation. You will not settle any claim in a manner that imposes obligations on us, or requires us to admit fault, without our prior written consent, which will not be unreasonably withheld.

13. Confidentiality

Each party agrees to protect the other’s non-public business and technical information disclosed in connection with the Service with the same degree of care it uses for its own confidential information, and not less than reasonable care. This obligation does not apply to information that is public, independently developed, or lawfully received from a third party without a confidentiality obligation.

14. Changes to the Terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by email at least 30 days before they take effect. If you do not agree to the changes, you may terminate your subscription before they take effect; continued use after the effective date constitutes acceptance.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and the rules of conflict of laws.

If you are a merchant (Kaufmann), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is Berlin, Germany. We are also entitled to bring proceedings at the location of your registered office or place of business.

For consumers, mandatory consumer-protection law in the consumer’s country of habitual residence applies in addition.

We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of § 36 VSBG.

16. Miscellaneous

a) Entire agreement. These Terms, together with our Privacy Policy and any order form or plan terms, constitute the entire agreement between you and us regarding the Service.

b) Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force. The invalid provision shall be replaced by a valid provision that comes as close as possible to the parties’ original economic intent.

c) Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

d) No waiver. Failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

e) Notices. Notices to CostCanary must be sent to [email protected]. Notices to you may be sent to the email address associated with your account.

17. Contact

For questions about these Terms, contact us at [email protected] or write to the address in Section 1.